Shell
Shell is the number one
Oils and Lubricants
Why the right motor oil matters
Shell is the number one global lubricant supplier, delivering market-leading lubricants to consumers in over 100 countries. Shell Lubricants brings world-class technological insights to its products, offering you the best formulations for your vehicle. Whatever your needs or application, Shell can provide a full range of lubricants including synthetic high-performance products. See how our superior oils and lubricants work to clean and protect your engine, help to prolong its life, improve its performance and contribute to its fuel efficiency.
Shell provides you with a full range of cars, bikes and heavy-duty truck oils.
Shell headquarters
Carel van Bylandtlaan 16, 2596 HR The Hague, The Netherlands
Postal address:
PO box 162, 2501 AN The Hague, The Netherlands
Tel. +31 70 377 9111
Via this page you can find contact details for most Shell offices and businesses around the world.
AFRICA
Algeria
Benin
Botswana
Burkina Faso
Cape Verde islands
Egypt
Gabon
Ghana
Guinea
Ivory coast
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La Reunion
Madagascar
Mali
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Morocco
Namibia
Nigeria
Senegal
South Africa
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ASIA PACIFIC
Australia
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Indonesia
Japan
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Malaysia
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Philippines
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Thailand
Vietnam
COMMONWEALTH OF INDEPENDENT STATES
Russia
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EUROPE
Austria Azerbaijan Belgium Bulgaria Czech Republic Denmark Finland France Germany Gibraltar Greece Hungary Iceland Ireland Italy Luxembourg Netherlands Norway Poland Portugal Slovakia Slovenia Spain Switzerland Turkey United Kingdom Ukraine
MIDDLE EAST
Oman
Pakistan
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NORTH AMERICA
Canada
United States
LATIN AMERICA
Argentina
Barbados
Bolivia
Brazil
Chile
Colombia
Costa Rica
Dominican Republic
Ecuador
El Salvador
Guatemala
Honduras
Mexico
Nicaragua
Panama
Peru
Puerto Rico
Surinam
Trinidad & Tobago
Venuezuela
What is the Shell Global Helpline?
The Global Helpline enables Shell employees and others to raise concerns or dilemmas, or to seek advice on a matter related to compliance with the law and our business principles (SGBP) and Code of Conduct, in full confidence and without fear of retaliation.
Who can use the Global Helpline?
The Global Helpline is for all employees and contract staff in Shell and for third parties with whom Shell has a business relationship (such as customers, suppliers, agents) if they observe wrongdoing by a Shell company or employee. This facility is not for customer service complaints or enquiries.
How can I raise a query or concern via the Global Helpline?
The Global Helpline is available 24 hours a day, 365 days a year. Calls and reports over the Helpline are received on behalf of Shell by an independent third party specialist Helpline provider. There are two ways to submit a report:
1. Visit the Global Helpline website. You can fill in a form to submit your query or concern. The website is available in 14 languages, including English, and is available to third parties as well as Shell employees.
2. Call Global Helpline in your country: You can call the helpline from any country in which Shell operates without a charge. If requested an interpreter can be brought into the call to assist the English-speaking interviewer. If a prompt for the required language is not heard, say the name of the required language when you connect to the interviewer.
What will happen when I contact the Global Helpline?
You can communicate anonymously, by idenitfying yourself and asking to communicate with just one just one person without your name being recorded or you can provide your name and contact details. Provide as much information as possible about your concern but keep it relevant, especially if you are making an allegation about another person.
At the end of the telephone interview or submission of a web report, you will be given a report number and PIN code so you may call back or access the website to check if there is a response from the company, or to provide additional information. Both reporting a concern on the web or by phone will result in a report that is passed to Shell.
What happens to a report when received by Shell?
Your report is passed to a Regional Coordinator who will assess the report and allocate to a Case Manager to decide the appropriate action.
If the report is a query, or perhaps a dilemma for which advice is sought, it will be passed to someone qualified to provide that advice, such as an appointed expert in the subject or a member of our legal team.
If the report is in the nature of an allegation that requires careful investigation, an investigator or investigation team will be assigned. This will usually involve a suitably-trained investigator from the country to which the report refers, who has local expertise.
If the reported incident requires expertise not available within Shell, an outside expert may be involved under similar strict confidentiality. Details of the case, and especially the identity of the person who made the report and any persons mentioned in the report, are kept confidential and only shared on a strict need-to-know basis. The investigation itself will focus on an objec
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